Account & billing

How to update your billing information

September 18, 2023
By:
Brandon
3 minutes

This article is going to show you how to update your billing information for monthly pre-pay clients. Please note we’re currently working on creating a self serve platform on our app.LettrLabs.com site and will be live soon!

How to update your billing info

  1. Use the following link to access our billing portal https://billing.stripe.com/p/login/bIY3dE8wQ1gB94k3cc
  2. You’ll need to enter and submit the email address thats linked with your monthly pre-pay plan
  3. After you submit your email, you’ll get an automated email from our billing provider Stripe, find that email and click the link within it to go edit your billing information

If you have any issues please contact billing@LettrLabs.com or click the service bell icon in the bottom right had corner of the screen.

What information can I change?

You can update the following information

  • Billing name
  • Billing address
  • Credit card information

There will be instances where you would need to update your billing information. You should update your billing information through Stripe Billing whenever your name, billing address, expiration date, or CVV number has changed. You may also add additional payment information if necessary.

Click on this link to update your billing information:

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