Account & billing

Making changes to your monthly pre-pay plan

September 18, 2023
By:
Richard
2 minutes

The purpose of this article is to show you how to make changes to your monthly pre-pay plan.

How I make changes to my monthly pre-pay plan?

To make changes to your monthly pre-pay plan please contact billing@lettrlabs.com. We’re currently working on additional functionality to allow self service changes, which is slated for Q4 2023.

What happens if I Upgrade my plan?

  • Changing tier: You can upgrade your plan at any time
  • Billing Date: Your billing date will adjust to the current date and you will be billed for the new pre-pay plan
  • Balance: Your balance will rollover forever as long as you’re in an active monthly pre-pay plan
  • Cost Per Card: Your existing balance will be used with the current upgraded tier prices (saving more per card)

What happens if I Downgrade my plan?

  • Changing tier: You can downgrade your plan at the end of your commitment period
  • Billing Date: When you do so your billing date will stay the same and will be billed for the lowered tier
  • Balance: Your balance will rollover forever as long as you’re in an active monthly pre-pay plan
  • Cost Per Card: Your existing balance will be used with the current upgraded tier prices (saving more per card)

What happens if I Cancel my plan?

  • Changing tier: You can cancel your plan at the end of your commitment period
  • Billing Date: N/A
  • At the end of your billing cycle your cost per card will revert back to our one off volume pricing
  • Balance: Your balance will roll over for 1 year after after you cancel your plan
  • Cost Per Card: Your balance will be eligible for use at our one off volume pricing until your balance expires

What happens if I Pause my plan?

  • Changing tier: You can pause your plan at the end of your commitment period
  • Billing Date: Your billing date will stay the same while you’re paused
  • Balance: Your balance will roll over while you’re paused (for a maximum of 3 months)
  • Cost Per Card: Your balance will be eligible for use at our one off volume pricing until you resume your plan
  • Additional Details: You can pause your subscription no more than 2 times in 12 month period

Boost Your Response Rates With an Untapped Marketing Channel

Handwritten letters are a rarity, with the average American only receiving four per year - US Postal Service

Improve your marketing ROI by diversifying from oversaturated digital channels.
6x+
Avg. ROI
Calculate ROI
handwritten card, direct mail marketing, handwritten envelope, personalized direct mail, handwritten letter in an envelope lettrlabs